Fraktpolicy

Shipping Policy

At Haveens, we want your order to arrive smoothly and securely. We partner with DHL to handle our shipments and provide customers with dependable delivery and tracking services.

Dispatching Your Order

Your order enters our preparation process after payment has been successfully confirmed.

We usually need 1–3 business days to prepare an order for dispatch. During busy seasons, holidays, or promotional events, preparation may take a little longer.

Once your package has been dispatched, we will send you the tracking information so you can keep an eye on its progress.

Estimated Delivery

Transit times depend on the destination and the DHL service available for your shipment.

For international orders, delivery is typically expected within 5–12 business days following dispatch. The preparation period is separate from this delivery estimate.

Please remember that these timeframes are approximate. Customs clearance, weather conditions, local holidays, carrier delays, and other unexpected circumstances may affect delivery.

Shipping Costs

Any shipping charges associated with your purchase will be displayed during checkout.

The applicable rate may depend on factors such as the destination and shipment requirements. You will see the shipping cost before confirming your order.

Tracking Details

After your parcel has been handed over to DHL, you can use the tracking number provided by Haveens to check its current status.

Tracking information may take a short while to become available after dispatch. If an update does not appear immediately, please allow some additional time for the shipment to be scanned.

Customs & Border Charges

International shipments may need to pass through customs before reaching the recipient.

Depending on the destination country's regulations, you may be charged import duties, taxes, customs fees, or other clearance-related costs. Unless otherwise stated, these charges are the responsibility of the recipient.

Haveens does not set or control fees imposed by customs authorities.

Address Accuracy

The customer is responsible for providing accurate and complete shipping information at checkout.

Please carefully review your address before submitting your order. Incorrect details can lead to failed delivery attempts, delays, additional costs, or a returned parcel.

If you notice an error, contact us immediately. We will do our best to assist before your order leaves our facility, but we cannot guarantee changes once the package has been dispatched.

Delivery Delays

Occasionally, shipments may take longer than expected due to circumstances outside our control.

If your parcel appears to be delayed or the tracking information indicates a problem, contact our support team with your order and tracking details. We will review the available information and assist with the next steps where possible.

Damaged Shipments

Please inspect your parcel upon delivery.

If your package arrives damaged, retain the packaging and take photographs of the parcel and the affected items. Contact us promptly with your order information and photographs so we can assess the situation.